Abstract: Customer satisfaction in the airline industry is influenced by demographic, service-related, and operational factors. As competition grows and passenger expectations evolve, understanding ...

Airline codeshare agreements allow carriers to sell tickets on each other’s flights, expanding their market presence. Services and amenities, such as seating and Wi-Fi, can differ significantly ...

I'm on my way home from Australia, and on this trip I flew Qantas to Los Angeles from Sydney, and on to New York on American Airlines. This kind of multi-airline itinerary is super common for ...

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There is hope the Thanksgiving holiday will be spared, but carriers will need some time to deal with the disruptions that the shutdown has caused for air travel. By Niraj Chokshi The federal ...